Burford Capital is a leading global finance and investment management firm focused on law. Its businesses include litigation finance and risk management, asset recovery and a wide range of legal finance and advisory activities. Burford is publicly traded on the London Stock Exchange, and it works with law firms and clients around the world from its principal offices in New York, London, Chicago and Singapore.
The Firm seeks to hire an iManage Administrator who will be responsible for the upkeep, improvement, and adoption of our iManage platform. As our document management system, iManage is an integral tool used across the business. As Burford’s team continues to grow, the firm seeks a dedicated administrator to manage the platform, respond to the team’s usage requests, and ensure that all team members are adequately trained to use the platform.
The role can be based out of the New York or Chicago office.
Document Management System Administration
Serve as administrator of the document management system including managing user access and security groups along with other configuration tasks
Develop and refine existing design and implementation methodologies
Evaluate existing DMS implementations and develop recommendations for problem resolution, enhancement, and tuning
Manage the deployment and support of the iManage desktop application
Manage third party integrations and processes with iManage including Prosperoware/Milan, Salesforce, and Outlook
Perform routine monitoring, maintenance, and service tasks including auditing and security functions
Documentation and Training
Responsible for creating and maintaining documentation of iManage templates, processes, best practices, usage guides, etc.
Provide training and support to users in the implementation of iManage, including roll-out of new functionality
Assist users with “workarounds” if system functionality cannot be fixed or enhanced.
Manage relationship with iManage support and customer relationship teams for product issue escalation, product enhancement requests, user groups, and product news such as upcoming release features and schedules
Investigates system problems and coordinates fixes or functional enhancements with application vendors.
Manage software licenses and renewals
Qualifications & Experience
Education: College degree (BA/BS) or higher
3 to 5 years relevant experience
2+ years of experience and competence in working with iManage DMS
Experience in the analysis, design, implementation, administration, and support of electronic document management systems, with a history of matter-centric design
Understanding of law or background in the legal industry a plus
Core Competencies & Skills / Personal Attributes & Fit
Good project management acumen, including the ability to prioritize and manage multiple projects at the same time in a fast-paced environment
Self-directed, go-getter willing to roll-up sleeves and make things happen; able to manage both the big pictures and the details
Excellent communication skills, both verbally and in writing
Desire and ability to teach users and act as a champion for the use of iManage
Ability to work with team members at all levels of the organization