Senior Desktop Specialist - IT

The Allentown, PA office is looking for a Senior Desktop Specialist to report to the Director of Information Technology.

This position is responsible for desktop support/problem solving; upgrading of software and hardware as needed, to facilitate the proper functioning of the Firm’s information systems. This is an information sensitive position with an emphasis on confidentiality.

Responsibilities:

• Provide user support; Identify, research and resolve technical problems.
• Set-up computers, i.e., loading of all software, security patches, email accounts, security settings, network connection settings.
• Must possess excellent teamwork skills with a strong sense of responsibility, accountability and reliability.
• Must possess excellent written and oral communication skills.
• Experience with switching, routers, remote access and other networking technology is required.
• Knowledge of Microsoft Windows 7/10, Microsoft Server 2008/12, Active Directory, Office 2016/365, Document Management Systems is required.

Strong ability in troubleshooting software, PC, smart devices, and network copier and printer problems is required.