Office: Washington, DC Department: Information Technology Reports to: Manager of Enterprise Infrastructure FLSA Status: Exempt Hours: Core Hours: 9:00 a.m. – 5:30 p.m. Monday – Friday; frequent extended hours, often on short notice
GENERAL SUMMARY: Under the direct supervision of the Manager of Enterprise Infrastructure and following prescribed department, office and firm procedures, the Audio/Visual Systems Coordinator is responsible for the bridging, coordination, and quality control of the firm’s video conference systems including all associated video infrastructure equipment. The Audio/Visual Systems Coordinator is expected to perform all responsibilities with a commitment to providing superior service to the firm’s attorneys, advisors and staff, and maintaining an atmosphere of teamwork and continuous improvement. Above all, the Audio/Visual Systems Coordinator must fulfill the needs of the firm in a manner which is consistent with the Firm’s Core Values.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Duties are performed throughout every work day, as necessary):
Manage the firm’s AV bridge operations, including associated staff, processes and equipment.
Ensure the video, content and audio portions of each call are clear to ensure quality video conferences.
Troubleshoot connections, audio, and video issues and work with the Network Operations team to resolve issues as necessary.
Work with regional staff assigned to setting up video conferences to properly setup meetings on time, and work with the IT management to resolve any regional staffing issues.
Follow up with all escalated issues to ensure they are handled and resolved appropriately.
Handle tickets escalated from the Help Desk or regional IT staff for AV issues in a timely manner; provide follow-up to users after initial visit; and retain ownership of own assigned tickets and update ticket logs daily.
Hold regular meetings with staff assigned to AV duties in order to discuss and resolve issues, and improve services.
Develops Standard Operating Procedure policies and procedures for audio visual equipment usage and ensures compliance
Work with staff and attorneys throughout the firm who have video conference needs to facilitate and ensure well organized, successful video conferences.
Operate, manage and monitor the Tandberg Management Server to:
create Jabber video accounts for internal and external parties that need to join our video conferences remotely
keep the firm’s video endpoints up to date on software releases
check for system generated warnings for all video equipment
ensure consumers of firm video recordings can download them to edit and distribute
ensure capacity is not exceeded and move old videos to offline storage for retention
Ownership of all video conference systems and infrastructure including TMS, TCS, VCSC, VCSE, Telepresence Conductor, MCU, and the Telepresence server, and work with internal Network Engineering and outside vendors for the management and maintenance of these systems.
Train current and new staff assigned to AV duties.
In the firm’s conference room scheduling application (currently EMS):
maintain expertise in order to assist schedulers, secretaries, and other staff
monitor all video conferences occurring firm wide in order to prevent conflicts, issues, and staffing deficiencies
add, change, and rename conference rooms and visiting attorney offices
add, change, and apply user permissions for the various user functions such as Scheduler, AV Tech, etc.
run reports when requested for conference room and visiting office usage
Work with the Manager of Enterprise Infrastructure to determine what systems need to be replaced, develop proposal for replacement and thoroughly test newly installed systems.
Develop the design requirements and perform installation oversight for new office AV installations to include interfacing and managing external resources
Responsible for ordering, procurement, receipt, inventory, maintenance delivery, distribution and expert troubleshooting of all audio-visual and multimedia equipment and related materials.
Maintain and improve technical skills and abilities through continuing professional education and certifications.
At least a two-year college degree or technical school diploma is preferred; however substantial experience can substitute for education
A minimum of five years’ experience in IT operations, preferably in a law firm environment
About Akin Gump Strauss Hauer & Feld LLP
Akin Gump Strauss Hauer & Feld LLP’s reputation as an outstanding, service-oriented global law firm begins with our people. Collegiality, Commitment, Excellence, Integrity and Intensity are the core values and guiding principles behind how we approach our work and how we approach working with each other.
The diverse talents and essential contributions of our professional and administrative staff and paralegals are one of our strongest assets. We seek to attract, develop and retain the very best professional and administrative talent in the legal services industry by providing a dynamic work culture that promotes respect, diversity, collaboration, service and growth. We also offer comprehensive benefits designed to help our employees balance their work/life responsibilities, as well as continuing professional development opportunities. The long tenure of our employees speaks to the strength and appeal of our culture and values.
We recognize that people desire to be part of something, to make a difference. Our professional and administrative staff not only team with our lawyers to provide stellar service to our clients, but also work side by side with our lawyers to make a diff...erence in our communities by tutoring and mentoring children in local schools; donating clothes, goods and other services to those re-entering the workforce or in need; and participating in fun-runs and other fundraisers for various charitable causes.
If you are interested in learning more about the work we do, our offices and available administrative and professional staff positions, we invite you to explore our website at www.akingump.com