Senior Manager, Records & Information Management - Greenville, SC
Ogletree Deakins Law Firm
April 5, 2018
Greenville, South Carolina
Full Time - Experienced
Ogletree Deakins is one of the largest labor and employment law firms representing management in all types of employment-related legal matters. The firm has 850 lawyers located in 52 offices across the United States, Canada, Europe and Mexico. Ogletree Deakins has been named a “Law Firm of the Year” for seven consecutive years by U.S. News – Best Lawyers® “Best Law Firms”. In 2018, the publication named Ogletree Deakins its “Law Firm of the Year” in the Litigation - Labor & Employment category.” In addition to handling labor and employment law matters, the firm has thriving practices focused on business immigration, employee benefits, and workplace safety and health law. Ogletree Deakins represents a diverse range of clients, from small businesses to Fortune 50 companies.
Our Greenville, SC office has an opportunity for a Senior Manager, Records & Information Management to join the firm’s expanding Client Information Risk Services department.
We are fully committed to the importance of diversity within the legal profession, as well as all workplace environments and strongly encourage the interest of diverse candidates in the firm.
Equal Opportunity Employer.
Summary of Position:
The Senior Manager, Records & Information Management will oversee all aspects of management, execution, development, cultivation and promotion of the Firm’s records management support program, including personnel, strategic planning, budget development, vendor management, support services and practices, and organizational consistency. Operates and performs as the department head and interacts appropriately with all levels of attorneys and staff in the Firm to explain records and information management concepts and best practices, and troubleshoot issues and circumstances. Contributes to the Firm’s financial performance through effective management of financial and human resources.
These are the essential functions of the position. Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential function.
Operate and perform as the department head and interact appropriately with all levels of attorneys and staff in the Firm in the delivery of records and information management services; manage and/or oversee the routine execution, deliverable and consistently high-quality, professional actions and services provided by records management staff in the Firm; provide training and support to, and coordinate activities of, records staff in the Firm’s offices; perform, as necessary, all aspects of life-cycle records management functions; demonstrate active initiative and develop solutions and protocols for resolving records management issues and circumstances.
Develop and recommend Firm-wide policies and best practices related to all areas of responsibility including, but not limited to, policies regarding records management procedure and compliance; assist the Director of Risk Management in Firm-wide communications efforts, and in promoting records management services Firm-wide.
Recommend and oversee implementation of new applications and/or technologies in support of records and information management (hardcopy and electronic collections); identify alternatives, analyze potential benefits and risks, and provide justification to management for recommended solutions.
Perform strategic planning and set department-specific goals and objectives necessary to manage the CIRS-Records infrastructure and systems.
Conduct statistical analyses of operational efficiencies; develop, maintain, and provide to management, metrics/statistics of Group activities.
Coordinate records disposition activity in accordance with the Firm’s disposition protocol.
Maintain a disaster/business interruption continuity plan for processes and systems under the areas of management and oversight
Collaboratively with the Director of Risk Management, negotiate contracts with vendors, as necessary.
Formulate recommendations to management for projects or programs and act as project manager for records management/CIRS projects working across departments; develop implementation plans and stay vigilant of progress and budget.
Develop and administer personnel and operational resource budgets.
Hire, train and evaluate records team members, as necessary.
Define responsibilities and update job position descriptions, as necessary.
Practice and foster a culture of teamwork and cooperation; develop career paths for team members.
Model qualities and performance desired in team members including attendance, professionalism, excellent work product, and customer service attitude.
Training and Professional Activities:
Effectively promote records management/CIRS services to attorneys and staff in the Firm.
Develop and present training programs to attorneys, administrators, and staff,
Actively participate in professional associations for personal development and to establish connections and affiliations to represent the Firm within the legal community.
10+ years law firm or equivalent experience.
5+ years of management experience.
College degree preferred.
CRM and/or IGP certification desired.
Familiarity with records management software applications desired.
Experience with one or more RIM enterprise technology solutions used for the management of both physical and electronic information, (e.g. iManage Records Manager (IRM), FileTrail, CARM, ARM, FileSurf, LegalKEY, Elite).
Proficient in all Microsoft applications including Word, Excel, PowerPoint, Outlook, and the Document Management System (DMS).
Outstanding organization, time management and project management skills, including strong analytical, critical thinking and problem-solving skills.
Excellent and consistent attention to detail and accuracy.
Highly data-oriented; strong ability to review and understand criteria provided and determine how to compile information.
Skilled understanding of law firm environment terminology.
Proven leadership and interpersonal skills, including the ability to interact effectively with Firm lawyers and staff at all levels.
Ability to understand, analyze and solve complex problems pertaining to records/data management processes and procedures.
Solid experience with legal industry best practices for electronic and physical data retention, organization and discovery.
Excellent verbal and written communication skills and able to effectively communicate and provide explanations to all levels of attorneys and staff in the Firm.
Demonstrated resiliency and decisiveness; proven ability to collaborate effectively with executive leadership.
Ability to work under pressure and effectively handle multi-task assignments within the parameters of the job functions, and to perform in an environment of shifting turnaround deadlines.
Team oriented, collaborative, diplomatic, and flexible.
Exemplary, and promoted, customer service skills and professionalism.
We are not working with outside recruiters for this position.
Ogletree Deakins offers a robust suite of benefits for our Staff including: Paid Time Off, Sick Time, a 401(k) matching program, Profit Sharing, 9 Paid Holidays, affordable Health and Life Insurance including Dental & Vision coverage, Health Savings Account (HSA)/Flexible Spending Accounts (FSAs) to help offset the cost of dependent care and/or health care expenses, Teladoc (24/7 access to a doctor by phone or online video), Tuition Reimbursement and an EAP.
If you have any questions about this opportunity or want to follow up on your application, please reach out to Megan Becker at firstname.lastname@example.org with “Senior Manager, Records & Information Management” in the subject line.
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About Ogletree Deakins Law Firm
Ogletree Deakins is one of the largest labor and employment law firms representing management in all types of employment-related legal matters. The firm has a reputation for legal excellence and responsive client service. Ogletree Deakins' labor and employment practice is complemented and supported by related practice groups in the areas of business immigration, litigation, employee benefits, occupational safety and health, and construction law.
With offices throughout the United States and in Europe, Canada, and Mexico, the firm represents a diverse range of clients. Our depth of experience in labor and employment law has produced a successful track record for our clients - Fortune 50 corporations to start-up companies.
Although the size and scope of our practice has grown over the past quarter century, our core values remain constant. We are committed to personalized attention, innovative solutions and old-fashioned hard work.
Our approach to providing clients with the resources to solve today's business challenges is always forward-thinking and strategic. We remain committed to providing our clients with an insider's view of the workplace issues of the day.