Saul Ewing Arnstein & Lehr LLP is seeking a candidate for the position of Desktop Engineer based in Philadelphia, PA. The candidate must possess the experience required to perform all duties necessary to support the delivery of software applications, image creation/management throughout the firm. The candidate will have expertise in SCCM with a strong knowledge of Virtualized Desktops.
Primary Responsibilities Include:
Engineer application packaging solutions including policies, management, design, implementation, deployment, integration, maintenance, testing and support of firm-wide applications.
Architect, create, deploy, support and maintain standard workstation images for desktops, thin clients, laptops and virtual desktops; fully automate zero touch build process using enterprise tools and processes such as SCCM 2012, AppSense Environmental Manger, Microsoft App-V, Group Policies and scripted customized installations and configurations.
Provide advanced administration and technical support for other firm-wide applications as assigned.
Monitor applications/systems assigned to stay aware of updates, releases, and issues.
Create and maintain documentation for selected applications and procedures. Mentor peer resources to ensure appropriate coverage in the support of business-critical systems and applications.
Knowledge transfer to Help Desk on first level application support for consistent resolution of issues, identification of problems, and if needed, implementation of workaround measures.
Provide third tier support firm-wide.
Test, deploy and manage critical updates, patches, etc. using WSUS/SCCM to desktops.
Assume additional responsibilities as assigned.
Expert knowledge and experience with SCCM desktop imaging processes.
Expert knowledge and experience with packaging software through the use of SCCM and App-V solutions.
Expert knowledge and experience with Group Policies.
Extensive scripting skills a must in at least one of the following languages: PowerShell and VBscript.
Knowledge and Experience in operating systems including Windows 7, Windows 10 with advanced knowledge of the Windows registry.
Knowledge of Citrix XenDesktop a plus.
Strong troubleshooting skills.
Management of applications in a virtual desktop environment (VDI).
Ability to multi-task and handle multiple issues and upgrades simultaneously
Knowledge of legal applications and services a plus.
Strong written and oral communication skills.
Experience with AppSense Environmental Manager
Experience with installation and maintenance of server-based applications.
We are looking for strong interpersonal, organizational, communication and problem solving skills. The ability to work under pressure and on multiple concurrent projects, shifting priorities, and deadline pressures. Candidate must work effectively as an individual and as a member of the team.
5+ years experience required, preferably working for a law firm.
Must be able to work overtime on nights and weekends when necessary, including off-hour support.
Must be able to provide your own transportation and be willing to travel between Firm offices, staying overnight when necessary.
Additional Salary Information: Salary commensurate with experience and qualifications
How to apply:
Qualified candidates should email their resume and cover letter to Carla Mofield at firstname.lastname@example.org.
Saul Ewing Arnstein & Lehr LLP is an Equal Opportunity Employer. We value diversity, seek qualified applicants and make personnel decisions without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, marital or veteran status, citizenship, gender identity or expression, or any other legally protected status.