Michael Best & Friedrich has an opportunity at the Milwaukee or Chicago office for a Technology Coordinator. The Technology Coordinator works closely with the Marketing & Business Development Team and the Firm's Technology Services group to maintain and manage the Firm's Contact Relationship Management System (CRM), website, email distribution software, and other marketing/technology-related duties.
Responsibilities and Duties:
Manage the Contact Relationship Management (CRM) database
Work with team members on the migration to a new CRM system (InterAction moving to Microsoft Dynamics BDP)
Maintain and develop best practices/data entry standards
Research and enter information to supplement current data in CRM system
Create requested CRM reports
Handle all incoming calls and questions regarding the CRM database
Update CRM records as necessary
Enter new clients and marketing data from EMI database to CRM database
Maintain firm's existing mailing lists
Maintain and enhance firm website
Provide reporting on SEO and click/view statistics
Handle all back-end changes to the website
Provide ideas and suggestions for improvements to the website
Handle posting of all new marketing promotions to the website, including invitations, client alerts, announcements, etc.
Handle Vuture (email distribution software) program, including coordination of distribution of mass electronic mailings and reporting statistics
Assist with webinar technology as needed
Knowledge, Skills, Abilities and Other Characteristics:
Database, Excel, and Work Processing experience
Ability to manage several tasks simultaneously
Excellent communication skills
Professional client service manner, responsiveness, flexibility, and adaptability
Excellent customer service skills
Experience in CRM systems and Vuture, preferred
Minimum Education and Experience:
At least three years of experience, preferably in a professional services environment
Businesses need more from a law firm than skilled advice and representation alone — they need a long-term strategic partner like Michael Best.
Michael Best is a full service firm with more than 230 lawyers nation-wide who provide our clients with the exceptional legal service and business acumen that have defined our firm for generations. Our practice is broadly organized into the following are...as, each with its own sub-practices: Banking & Financial Services; Corporate & Transactional; Energy Law; Environmental & Natural Resources; Government Relations & Public Policy; Intellectual Property; Labor & Employment Relations; Litigation; Real Estate; and Tax.
We serve regional, national, and international corporations, as well as municipalities, trade associations, nonprofits, family trusts, and individuals. Our clients range in size from small start-up ventures to global Fortune 500 companies, in many different industries. Michael Best has a long history of serving clients in the consumer and industrial products sectors. As those sectors evolve, our practice has grown to encompass a diverse range of technology and software clients.
Additionally, we have deep experience in a number of industries that are subject to unique regulatory schemes or rapidly changing market conditions, such as: Agribusiness; Energy; Food & Beverage; Higher Education; and Life Sciences.