Manko, Gold, Katcher & Fox, LLP (MGKF), a Philadelphia-area environmental law firm is seeking a Desktop Support Technician to work in our Bala Cynwyd office. This position is a long-term career opportunity with strong potential for growth. This individual will report directly to the firm’s IT Manager.
The technician will be the first point of contact for the firm’s computing hardware, including maintaining, supporting, troubleshooting and updating desktops, laptops, smartphones, tablets, office telephones and printers. In addition, this individual will provide software installation and support, conference room meeting setups, and inventory control. This person will also assist the IT Manager with e-discovery data management.
Additional Duties and Responsibilities include but are not limited to:
Provide deskside, telephone and remote support for end users.
Coordinate with technology vendors for second- and third-level issue resolution.
Follow up with technology vendors concerning all open issues.
Proactively maintain hardware to ensure high availability and performance.
Document common issue resolution and maintain knowledge base.
Document and maintain hardware inventory lists.
Test new hardware and software technologies for potential firm deployment.
Assist IT Manager with special projects as assigned.
Bachelor's Degree preferred.
2+ years of technical experience in an information technology environment.
Experience imaging and configuring Windows machines, including registry editing.
Thorough understanding of PCs, peripherals and Windows and mobile device operating systems.
Microsoft Active Directory experience strongly preferred.
High proficiency in Microsoft Windows 10 and Office 2016.
Strong technical understanding of hardware and software issues.
Customer service focused and thorough troubleshooting and problem-solving skills.
Excellent ability to work under pressure.
Excellent organizational skills, prioritizing and managing multiple tasks.
Excellent follow-up skills to see tasks through to resolution, and communicate problem status to end users.
Able to physically lift and move IT equipment and associated hardware.
Additional Salary Information: Salary commensurate with experience.
Manko, Gold, Katcher & Fox, LLP (MGKF) is an environmental, energy, safety, land use law and litigation firm spanning the full range of regulatory compliance, transactional and litigation services entailed in these fields. MGKF serves a client base ranging from small and medium-sized businesses to Fortune 100 companies. With offices in Pennsylvania and New Jersey, the geographic practice area is... focused on the Mid-Atlantic region; however, clients are located throughout the country and operate around the world.